Refunds and cancellation

Cancelling

Cancel any time from your account page (Manage billing). Your plan stays active until the end of the period you've paid for, then moves to Free. You won't be charged again, and your modes and files stay in your account.

Refunds

• Your first payment: if Justemot isn't right for you, ask within [NUMBER] days of your first payment for a plan and we'll refund it in full.
• After that: payments aren't refunded for partly used months or years, but cancelling stops the next one.
• Mistakes and outages: if you were charged in error, charged twice, or couldn't use Justemot for a long stretch because of a problem on our side, we'll make it right with a refund or credit.
• Consumers in the EU and UK can withdraw from a purchase within 14 days. Because your plan starts straight away, a refund in that time may be reduced for the part you've used.

Nothing here limits refunds the law where you live gives you.

How to ask

Email [email protected] from the address on your account, saying which payment. Refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank.